September 3, 2023
Smart City

Introduction of the Smart City app into the functioning of the office

Author photo
Zoltán Szaniszló

When a city embarks on a new project, a key challenge is gaining the trust of the office staff to make it a success.

A new methodology needs to be known and used well within the first year by 30% of the office's staff in order for the office to have a successful implementation. Our internal trainings are designed to first familiarise and then turn staff into trained users of our Smart City app, so that they can give us more accurate feedback on how the app is performing. Thanks to the extensive training, office staff will learn how the app can simplify their daily tasks and improve overall productivity. And as new features are introduced, staff are also notified of the changes as part of the internal organisational communication, and we may even provide additional training on the spot for major changes.

After all, a smart city application that is not being used is not a real smart city solution.

Therefore, our developments, trainings, and the fixes of bugs identified through user feedback are all important steps towards a more user-friendly public administration.

In the longer term, municipal employees need to gain a thorough understanding of the new mobile app and its internal systems, including their various parts and functions, and how the Smart City app can improve their own workflows. This knowledge is key to using the software effectively in their daily tasks. Confident use of the software will already lead to an increase in the efficiency of their work in the medium term.

Employees who are skilled in the use of the app and its internal systems will then be able to provide more effective user support to colleagues who have questions about using the app or encounter problems using it. This will guarantee a seamless adoption of the application across the entire organisation.

Adequate training will also equip staff with the necessary skills to troubleshoot problems with the software. This ability will enable problems to be solved quickly and minimise day-to-day disruption to operations.

For instance, when a resident tries to submit a problem in an inappropriate way, the office staff can educate them on the correct way to use the application. Staff who are experienced in using the software can also recommend helpful features to other staff for their work and identify new ways for developers to improve the Smart City app.

Staff who are knowledgeable and well-trained in the operation of the application are less likely to make mistakes or experience difficulties when using the software. This helps to prevent errors, reducing the need for software support and helping to maintain a smooth workflow.

In summary, training local government staff on the new Smart City application is a strategic investment. It will equip employees with the knowledge and skills to use the software effectively, which will increase productivity, improve municipal services, and also improve the overall efficiency of day-to-day operations.